Frontier Communications

aida sanchez 5 months ago

Frontier has an horrible customer service, first, they don’t answer customer on Saturday, second, they lie miserably, on April 20th I requested cancellation, but they declined do it because I don’t have a PIN number, despite they have all my information, they said will mail the famous Pin, which is not yet in my hands yet, Saturday 25th. This is an horrendous way to steal and treat customers. I can move for a formal demand. If you don’t want a treat like this don’t come to FRONTIER-VERIZON. Aida

Anthony taylor 7 months ago

The absolute worst internet service I have ever had. The service goes down for 60 seconds to 5 minutes roughly every two hours. Support is beyond worthless, they cant fix anything on their end. To get anything done you have to tag senior leadership on twitter. Do not sign up with this scam company.

Melissa P 7 months ago

I have been without service for 6 days. On day 3 they sent someone out to fix it. They could not. They closed my ticket. I had to call and after about 15 minutes I spoke with a human who said they needed to get a third party contractor out to fix it. It is now day 6 with no internet, no communication from Frontier and they closed the service ticket again. I am currently 30 minutes into a call to try to cancel my service. The person who is "helping" me basically told me people make mistakes and it happens. Then told me I have to pay a $50 fee to cancel my service. I am waiting to speak to a supervisor about why I have to pay them $50 to cancel a service they are not providing. When I told the person I would be leaving bad reviews and disputing charges with my card company, he gave me a lecture about whether being negative would help anything. I refused to answer and asked for the call to be escalated. He demanded I answer him at which point I told him to escalate the call. I am now 35 minutes in to the call. 46 minutes in. Spoke to supervisor. Back on hold. 55 minutes total. Service canceled. I will have to call the dispute department to try to have the $50 fee removed once

Veronica Gerety 11 months ago

I dont even have frontier. Their sales representatives continuously harass our home. They knock and ring the bell simultaneously, refuse to leave when I kindly decline services. Our home also has non soliciting signs that I point out and they blatantly ignore. At this point its almost scary with how pushy they are. If we wanted service we would call.

Nancy Lussier 2 years ago

My neighbor is a Frontier customer having trouble with his service. For a week there is a cable running across my driveway all the way to the house next store. They also broke a box on the side of my house and left it the broken cover on the ground. Looks like they smashed it with a hammer. The cable is not tied down and is a trip hazard. I reported this to local code enforcement so I will not be held responsible for any accidents. There is also spray paint all over my lawn. My husband saw the person doing this and all they say is they are a utility and have the right. You may have the right to mark up and dig up my lawn but you don’t have the right to break property and leave unsafe wiring across my driveway and the sidewalk.